Front is so easy and user-friendly, so it was quick to get the team up and running on the new system. As long as you can use a computer, you can use Front. It’s really easy to grasp.

Before Front, the volume of email our team received was becoming increasingly unmanageable and was impacting our ability to manage vendor requests and collaboration with other teams in our organization. With Front, we reduced missed messages by implementing shared inboxes with automated routing and guaranteeing clearer ownership for every message. When escalations arise or a team member is out of the office, we have built-in triaging—all within our shared inboxes—to make sure each request is handled on time. In reducing MongoDB’s email volume by over 60%, Front has empowered our team to gain operational control and dedicate more time to strategic projects.