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Mercury RaiseSoftware StackCustomer support

Customer support

Improve your customer interactions through fully integrated support platforms that provide a panoramic view of interactions and feedback across touchpoints, including email, app, and chatbots. Equipped with the right tools, any customer-centric business can adeptly address concerns and propel its brand to greater advocacy and loyalty.

Mercury perk

%

Mercury market share

Intercom

36%

Intercom is a conversational relationship platform that helps companies connect with customers through personalized messaging, product tours, and a robust live chat interface — all aimed at driving engagement and growth.

Front

35%

Front is a collaborative email platform, allowing teams to assign, track, and manage email conversations together. Easy to integrate with other tools, Front also provides rich analytics for better decision-making.

Zendesk

25%

Zendesk is a customer service platform that helps businesses improve client interactions. It offers tools for support, sales, and customer engagement, making it easier to create satisfied and loyal customers.

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* Mercury Market Share represents the estimated percentage of Mercury users who pay for this tool among the top tools in this category. Tools with a lower market share have been omitted for brevity.

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