Customer support

Improve your customer interactions through fully integrated support platforms that provide a panoramic view of interactions and feedback across touchpoints, including email, app, and chatbots. Equipped with the right tools, any customer-centric business can adeptly address concerns and propel its brand to greater advocacy and loyalty.

Tools

Zendesk

Zendesk is a customer service platform that helps businesses improve client interactions. It offers tools for support, sales, and customer engagement, making it easier to create satisfied and loyal customers.

Intercom

Intercom is a conversational relationship platform that helps companies connect with customers through personalized messaging, product tours, and a robust live chat interface — all aimed at driving engagement and growth.

Front

Front is a collaborative email platform, allowing teams to assign, track, and manage email conversations together. Easy to integrate with other tools, Front also provides rich analytics for better decision-making.

Disclaimers and footnotes

    Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Deposit insurance covers the failure of an insured bank.